Refund Policy
Return / Exchange Procedure
1. Return & Exchange Period
Returns and exchanges may be requested within 7 days of delivery.
Requests made after 7 days will not be accepted.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, items must be:
- Unused, unopened, and in original condition
- In the original packaging
- Accompanied by proof of purchase
Please do not return items directly to the manufacturer.
3. Non-Returnable Items
For health, safety, and hygiene reasons, the following items are non-returnable and non-refundable:
- Fresh, refrigerated, frozen, or perishable foods
- Pre-order or made-to-order items once processed
- Opened, used, or tampered cosmetic products
- Personal care or hygiene products
- Gift cards
- Downloadable software
- Items with damaged or removed packaging, seals, or tags
- Partially used or consumed items
Fresh, refrigerated, frozen, and perishable items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Refunds for non-returnable items may be granted only at our discretion, unless required by law.
4. Accepted Return / Refund Cases
Returns or refunds are accepted only if:
- The item arrived damaged
- An incorrect item was shipped
- The product is defective
Customers must contact us within 7 days of delivery with the following information:
- Order number
- Email address used for the order
- Clear photos of the product and packaging
Approved requests will be processed as a replacement or refund.
5. How to Request a Return or Exchange
Please contact us at:
Email: support@megamartshop.com
Phone: +1-415-516-9675
6. Shipping Costs
Return shipping costs are the customer’s responsibility unless the return is due to our error.
Original shipping fees are non-refundable.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Return Address:
MEGA MART CA, INC.
1775 E Bayshore Rd
East Palo Alto, CA 94303
United States
7. Refunds
Once the returned item is received and inspected:
- You will be notified by email of approval or rejection
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
8. Sale Items
Sale or discounted items are final sale and are not eligible for refunds unless they arrive damaged, defective, or incorrect.
9. Exchanges
Exchanges are available only for defective, damaged, or incorrect items, subject to verification.
10. Gifts
Approved gift returns will receive store credit.
If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
11. Cosmetics Policy
All cosmetic products sold are 100% authentic.
Products are shipped new and unopened.
Due to hygiene and safety reasons, cosmetic items are not returnable for change of mind once opened, used, or tampered with.
Individual skin reactions, sensitivities, or allergies are not considered product defects and are not eligible for refunds. Customers are advised to review ingredients carefully and perform a patch test before use.
12. Orders, Pricing & Payments
All prices are listed in USD.
Taxes and shipping fees are calculated at checkout.
Promotional offers are subject to stated terms and conditions.
Orders placed due to system errors, pricing errors, or inventory errors may be canceled.
Orders suspected of fraud may be delayed or canceled.
13. Shipping Policy
Orders typically ship within 1–3 business days after payment confirmation.
Delays may occur due to carrier issues, weather, holidays, peak seasons, or other circumstances beyond our control.
14. Legal Compliance
We comply with applicable U.S. e-commerce regulations.
We are not responsible for product misuse, improper storage, or individual allergic reactions.
This policy may be updated from time to time without prior notice.
15. Contact Information
MEGA MART CA, INC.
1775 E Bayshore Rd
East Palo Alto, CA 94303
United States
Email: support@megamartshop.com
Phone: +1-415-516-9675
Business Hours: Monday–Friday, excluding holidays
